These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Dasher Holding Pty Ltd (The Official Distributor of Uwant Australia), concerning your access to and use of the Services. These terms are in addition to your non-excludable rights under the Australian Consumer Law (ACL). Nothing in these terms excludes, restricts, or modifies your ACL rights. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date of these Legal Terms. Uwant remains committed to providing fair and reasonable resolutions in accordance with these obligations.
This policy ensures customers in Australia can access either replacement or refund service, and other aftersales services for products from Uwant Australia authorized sales channels. All services are provided by Uwant Australia's official service center managed by Dasher Holding Pty Ltd.
This policy pertains to items acquired through Uwant Australia's approved sales channels, with post-sale support from the official Uwant Australia service hub, managed by Dasher Holding Pty Ltd. All products are subject to ACL statutory guarantees, irrespective of any manufacturer or extended warranty.
The following conditions will not be eligible for claim under warranty:
This warranty covers defects in materials or workmanship that occur under normal residential use. If a defect arises and a valid claim is received, UWANT will offer a resolution as outlined in this policy.
The warranty period begins on the delivery date as shown on valid proof of purchase, such as original receipts or invoices, or the delivery date (whichever is later). If a replacement is provided, the warranty period for the replacement unit will start from the replacement date, subject to valid proof of the replacement. Any repaired or replaced accessories are covered under warranty for either three (3) months from the repair or replacement date or the remainder of the original product's warranty period, whichever is longer.
Uwant products are engineered and constructed for normal domestic household purposes. For any queries regarding parts availability or delays, contact our Uwant Australia Official Customer Service.
Failures caused by:
You may contact the customer service team via any of the following channels:
You are required to provide:
The Uwant Australia customer service team will review and verify the submitted evidence. If a defect is confirmed, we will offer either a 1-for-1 replacement or a partial refund, based on the nature of the issue and the case assessment.
If a defect is confirmed, we will offer either a 1-for-1 replacement or a partial refund, based on the nature of the issue and the case assessment.
For products purchased from the Uwant Australia official site, within thirty (30) calendar days of the purchase date or delivery date (whichever is later), if the product has a manufacturing defect, you can contact the Uwant Australia after-sales service team to request the Replacement Service. We will cover the replacement shipping fee.
To request a product replacement, please provide valid proof of purchase (the original receipt or invoice). After the product has been examined and the issue confirmed, a replacement of the same model and specification will be provided.
The following conditions will not be eligible for replacement:
For products purchased from the Uwant Australia official site, within thirty (30) calendar days of the purchase date or delivery date (whichever is later), if the product has a manufacturing defect, you can contact the Uwant Australia after-sales service team to request the Refund Service.
When requesting a refund, please provide valid proof of purchase, such as the original receipt or invoice. If the product being refunded was purchased as part of a bundle promotion that resulted in a discount, we reserve the right to revoke the discount and adjust the refund amount accordingly. Uwant Australia does not offer full refunds, except where required by the Australian Consumer Law (ACL).
The following conditions will not be eligible for refund:
You may request a replacement or refund service for accessories of Uwant products purchased from Uwant Australia authorized sales channels within seven (7) calendar days from the date of receipt, provided that one of the following conditions applies:
Relevant proof or evidence must be provided during the application process. Once verified, we will proceed with the replacement or refund accordingly.
Clauses that limit legal action or liability are subject to ACL consumer guarantees. Any attempt to restrict those rights is void. Under all circumstances, Uwant's maximum liability shall be limited to the purchase price paid for the product.
Except under special circumstances, customers are advised not to return batteries that are severely damaged (e.g., swollen cells, leakage, or damaged battery cells). If such batteries are returned, they will be safely scrapped by Uwant.
Only products purchased directly from Uwant Australia Official or its authorized distributors are eligible for after-sales services as outlined in this policy.
Uwant products do not support international warranty services due to regional version differences.
Products purchased through authorized distributors will be serviced by the corresponding distributor. Products purchased from Uwant Australia's official online stores will be serviced by Uwant Australia's after-sales service team.
Any loss arising from incorrect consignee information or refusal to accept the delivery shall be borne by the customer. In the case of delivery failure or refusal, Uwant will hold the returned goods. Any storage or handling fees incurred during this period shall be the responsibility of the customer. If the goods remain unclaimed for over thirty (30) calendar days, Uwant reserves the right to dispose of the items.
Customers are required to inspect the product immediately upon delivery. If the outer packaging is visibly damaged, please refuse to sign and request a return through the courier. If the recipient authorizes the courier to leave the package without a signature, the customer assumes responsibility for any resulting loss or damage.
If the outer packaging appears intact but internal damage is discovered due to shipping, please notify Uwant Australia's authorized sales channels within 24 hours of receipt. Claims made after this period will not be accepted.
Uwant reserves the right to revise this policy. Nothing in this policy excludes your rights under Australian Consumer Law. If any clause of this policy conflicts with applicable law, those laws shall take precedence.
For any inquiries regarding this policy, please reach out to our after-sales service team:
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Need help? Email: uwant-au@dmdasher.com
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